BPS guys are nice for the most part but I've had the worst customer service from a two of the guys by the fishing reels area.
1. One guy apparently acts part time, is a pro bass tournament fisherman, doesn't fly fish, won't fish for trout because it's a waste of his time. This all came out by just asking him what works for fishing trout and I wanted to buy a reel. Ended up just leaving because I was so put off by his attitude.
2. Older Asian fellow, I've talked to him a few times. Once he recommended me a pflueger trion reel which I thought was okay. I went back to buy the smaller one for my ultra lite setup and he tells me these are crap and why do I like them. Doesn't help me find the product even though I wanted it, I waited around again and a manager helped me get the reel and gave me a bit of a discount because it was a floor model.
Sail, staff are all very nice but also understaffed. These guys will talk forever if you let them.
Lebaron, I can't say it's the best customer service either. There are two guys that are very helpful but they are pretty busy. I once had to get help from the Asian lady and she just complained about the rest of the staff in Cantonese for a good 15 min. She gave me a discount on some of the flies by marking them down in price though.
Bass City on Highway 7, I guess he was the owner. I was going to buy some line from him so I waited for him for 10 min while he was outside. He came in and told me to buy whatever and I won't notice a difference. Asked him about a spinning reel and he said they are all the same. I basically left after that, I'm usually all for supporting the local shops.