Derrick Young
Well-Known Member
I hope I am not breaking any forum rules here but wanted to share an experience with Wilsons. I am no affiliated with them or get get backs in anyway but feel good customer service is so rare these days it should be rewarded
So I ordered my Orvis Safe Passage Sling pack from Wilsons. When I placed the order they had 2 options for the sling pack, loaded and pack only. The web site had both options listed at the same price. so I obviously took the fully loaded option. my invoice clearly stated fully loaded as well. When my pack arrived it was empty. None of the goodies that come in a Orvis loaded pack included. I was disappointed but not totally surprised.
I contacted the Toronto store and included the invoice shownig fully loaded had been selected and was asked to call in as i was clearly mistaken the fully loaded option was two and half times the price of what I paid. So I called the manager and had my back up a bit as I was not clearly mistaken and I had the invoice.
Well a couple of minutes on the phone with Bill and he says listen. There is no way I can give you the load out for that price. What is it you needed most? I explain to him that I was new and the load out gave me all the little stream side tools I needed. I was not really concerned about the fly box or flies as I had those already. He says ok let me put something together for you and mail it out today.
So I am like ok I am going to get this little pack of crap that I do not care about.
Well somehow the envelope arrived in my mailbox the next day. How he did this is a miracle in itself as anyone who lives north of 89 knows it takes 4 days to get a letter accross town let alone from the city up. But anyway the envelope contained every item listed in the loadout except fly box and flies. Not all Orvis, a little mix from Simms, Orvis, Dr. Slick but every single item.
The fact they made good like that and managed to get it to me over night has won me as a customer moving forward. And looking at their web site and seeing they will price match means I really have no need to buy anything elsewhere,
So I ordered my Orvis Safe Passage Sling pack from Wilsons. When I placed the order they had 2 options for the sling pack, loaded and pack only. The web site had both options listed at the same price. so I obviously took the fully loaded option. my invoice clearly stated fully loaded as well. When my pack arrived it was empty. None of the goodies that come in a Orvis loaded pack included. I was disappointed but not totally surprised.
I contacted the Toronto store and included the invoice shownig fully loaded had been selected and was asked to call in as i was clearly mistaken the fully loaded option was two and half times the price of what I paid. So I called the manager and had my back up a bit as I was not clearly mistaken and I had the invoice.
Well a couple of minutes on the phone with Bill and he says listen. There is no way I can give you the load out for that price. What is it you needed most? I explain to him that I was new and the load out gave me all the little stream side tools I needed. I was not really concerned about the fly box or flies as I had those already. He says ok let me put something together for you and mail it out today.
So I am like ok I am going to get this little pack of crap that I do not care about.
Well somehow the envelope arrived in my mailbox the next day. How he did this is a miracle in itself as anyone who lives north of 89 knows it takes 4 days to get a letter accross town let alone from the city up. But anyway the envelope contained every item listed in the loadout except fly box and flies. Not all Orvis, a little mix from Simms, Orvis, Dr. Slick but every single item.
The fact they made good like that and managed to get it to me over night has won me as a customer moving forward. And looking at their web site and seeing they will price match means I really have no need to buy anything elsewhere,
